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FAQ's

Who do I contact if I have a problem with my order?

Our relationship with our customers is very important to us, so if you have a query then please contact our customer services at enquiries@chichangers.co.uk or 0330 6600 106 between 9am-5pm, Monday to Friday.
 

How much does delivery cost?

At this present time we are only able to offer Standard Delivery 3-5 working days - £3.95.
 

Do I need to sign for my delivery?

Yes you will need to sign for your delivery. If you are not around at the time of delivery, a card will be left with instructions on how to make alternative arrangements.
 

What happens if I receive the wrong item?

If this happens, then please contact our customer service at enquiries@chichangers.co.uk. Please note your order number, what item you received and what you should have received.

Can I exchange an item?

Yes you can, however, it has to be an exchange for the same item, just different size. If you wish to exchange for another item then you will have to get a refund and then buy your desired item.
 

How do I return?

Please fill in the return form in your parcel. Once this is filled in, please re package the item and form along with packing slip and invoice in the same packaging as delivered and take to the post office. Please select a postal service, which you are happy with, and remember to get a receipt with your proof of postage and/or tracking details. You have the opportunity to return and exchange within 14 days of receiving your parcel.
 

What payment methods do you accept?

Mastercard
Visa 
Visa Debit 
Visa Electron 
American Express 
Maestro
 

Can I place an order without creating an account?

Yes, you can place an order without having to register an account with us. However, registering with us allows you to save all your delivery details and join our mailing list, therefore receiving the latest offers.
 

When should I expect to receive my refund?

An email will be sent once your item has been received in our warehouse. It should take 10 working days for your refund to be processed. However, this does depend on the bank and this is out of our control so please leave up to 28 days.
 

How secure is your website?

Our site is fitted with secure technology in order to protect our customers. Should you choose to place your order through a direct gateway, then Shopify will store you information. This information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Should you with to use a third party service to pay for your items, then please refer to their T&C’s and Privacy Statements.